📝 Cancellation Policy (a.k.a. “Read This So No One Cries Later”)

We keep things fair, transparent, and drama-free. Here’s how cancellations work:

📅 Within 72 Hours of Booking

Changed your mind? Totally fine.
You’ll get a full refund, minus processing fees (those companies take their cut whether we like it or not).

📅 After 72 Hours & Up to 60 Days Before Arrival

Plans shifted? Happens to the best of us.
Cancellations in this window get a 50% refund of the total booking.

📅 Within 60 Days of Arrival

At this point, your dates have been held lovingly and exclusively for you.
Cancellations here are 100% NON-REFUNDABLE.
No exceptions. No loopholes. No tragic monologues.

💸 Custom Offers & Custom Bids

Snagged a discount? Amazing.
But just like concert tickets and thirst-trap bikinis on sale:
Promotional bookings are ALWAYS 100% NON-REFUNDABLE.

⚠️ Processing Fees

Stripe, PayPal, VRBO, Airbnb—your fave money handlers don’t refund their fees.
So unfortunately, processing fees are ALWAYS NON-REFUNDABLE, even if the booking is.

🤝 Good News: Some Owners Are More Flexible Than Others

Every owner is different. Some are strict, some are chill, and some will bend like a palm tree in a storm.

If you need to adjust dates or reschedule, let us know ASAP.
We’re more than happy to reach out to the owner and see if there’s wiggle room before resorting to a full cancellation.
No promises, but we always try.

(And yes, rescheduling is often easier—and cheaper—than canceling.)

🌍 Travel Insurance: Highly, HIGHLY Recommended

Life happens. Flights get delayed. Kids get sick. Hurricanes decide to make an appearance.

We strongly recommend purchasing Generali Travel Insurance, which is offered during the final booking/check-out stage.
It protects you, your money, and your peace of mind far better than any cancellation policy on earth.

Seriously—buy the insurance. Future you will send present you a thank-you drink.

💳 Deposit Policy (a.k.a. “Secure Your Spot, Honey”)

50% deposit due at booking

Remaining 50% due 60 days before arrival

We’ll send reminders so you never miss a payment or lose your reservation.

💁‍♀️ Bottom Line:

We hold your dates, prep the property, staff the home, and turn away other guests for you.
Review everything before clicking “Reserve,” consider travel insurance your new best friend, and remember—we’re always here to help find solutions when life gets messy.
 

🔐 Our Damage Policy (A.K.A. “Be Cool, and We’ll Be Cool”)

We keep this simple:
We love our home, and you will too—so please treat it like that one friend’s house you’re scared to spill wine in.

If anything gets damaged during your stay, we’ll charge the card on file to cover repairs or replacements.
No drama, no surprises—just adulting.

But don’t worry… you’ve got options:

💳 Option 1: The “I’m Responsible, I Swear” Refundable Hold

We place a temporary 12.5% hold based on your total booking.
If you leave the house just as cute as you found it, this gets released within 72 hours after checkout.

🛡️ Option 2: Damage Waiver (Because Life Happens)

Don’t want a hold? You can purchase a Damage Waiver that covers accidental oopsies up to $1,500.
Spilled margarita? Covered.
Accidentally knocked something over? Also covered.
(Just keep it accidental—chaotic energy isn’t included.)

💥 Option 3: Big Damages = Big Responsibility

If damages exceed the $1,500 waiver coverage, the card on file will be charged for the balance.
We’ll always send documentation—photos, receipts, the works—because transparency is sexy.

⏳ 72-Hour Fairness Rule

Both you and we have 72 hours after checkout to report or dispute damages.
So speak up quickly if anything feels off.
We’re here to be fair, not fierce.

💁‍♀️ Bottom Line:

Be respectful, keep the vibes good, and everyone’s wallet stays happy.
You relax. We protect the house.
Teamwork makes the vacation dream work.